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How Attorneys Get Hacked (And What You Can Do About It)
“We hacked your web site and got client data,” Brett said. It was the phone call no attorney wants to receive. The good news for this firm was that we were penetration testers, hackers for hire, and our job was to find vulnerabilities before the attackers did. In this...
How To Deal With Unhappy Clients
It’s one of the least enjoyable experiences in every lawyer’s career: a client has communicated dissatisfaction with the legal services being provided. Whether the complaint relates to work product quality, responsiveness or cost efficiency, the message is the same: “I...
The Power of Two Little Words - I'm Sorry
I was flying recently and off to enjoy a little R & R. The day was unrushed and rather enjoyable. When we boarded the plane, I heard one of the flight attendants say, "I don't know when the pilot is going to arrive. We have no pilot." Interesting. I automatically used...
How Attorneys Get Hacked (And What You Can Do About It)
“We hacked your web site and got client data,” Brett said. It was the phone call no attorney wants to receive. The good news for this firm was that we were penetration testers, hackers for hire, and our job was to find vulnerabilities before the attackers did. In this...
How To Deal With Unhappy Clients
It’s one of the least enjoyable experiences in every lawyer’s career: a client has communicated dissatisfaction with the legal services being provided. Whether the complaint relates to work product quality, responsiveness or cost efficiency, the message is the same: “I...
The Power of Two Little Words - I'm Sorry
I was flying recently and off to enjoy a little R & R. The day was unrushed and rather enjoyable. When we boarded the plane, I heard one of the flight attendants say, "I don't know when the pilot is going to arrive. We have no pilot." Interesting. I automatically used...
Non-Engagement Letters Do Serve a Purpose
I still get the occasional inquiry where the caller wants to be reassured that it’s okay to never write a non-engagement letter. You know the one. It’s that letter that says thanks for checking us out but we’ve decided not to take your matter on. Over the years I have...
Using Special Needs Trusts to Provide Ongoing Financial Support for a...
For those who care for someone with special needs, it is likely that they are also in charge of managing their financial support as well. In such cases, these care providers are typically concerned about both current care management, as well as ongoing care and  ...
Never Let Them See You Sweat
Who remembers the advertisement for deodorant with the memorable line, "Never let them see you sweat." (I know, I'm dating myself but when a line is memorable, it's memorable.) I was reminded of this recently when I had a small construction job priced out by a builder....