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How To Deal With Unhappy Clients
It’s one of the least enjoyable experiences in every lawyer’s career: a client has communicated dissatisfaction with the legal services being provided. Whether the complaint relates to work product quality, responsiveness or cost efficiency, the message is the same: “I...
The Power of Two Little Words - I'm Sorry
I was flying recently and off to enjoy a little R & R. The day was unrushed and rather enjoyable. When we boarded the plane, I heard one of the flight attendants say, "I don't know when the pilot is going to arrive. We have no pilot." Interesting. I automatically used...
Non-Engagement Letters Do Serve a Purpose
I still get the occasional inquiry where the caller wants to be reassured that it’s okay to never write a non-engagement letter. You know the one. It’s that letter that says thanks for checking us out but we’ve decided not to take your matter on. Over the years I have...
How To Deal With Unhappy Clients
It’s one of the least enjoyable experiences in every lawyer’s career: a client has communicated dissatisfaction with the legal services being provided. Whether the complaint relates to work product quality, responsiveness or cost efficiency, the message is the same: “I...
The Power of Two Little Words - I'm Sorry
I was flying recently and off to enjoy a little R & R. The day was unrushed and rather enjoyable. When we boarded the plane, I heard one of the flight attendants say, "I don't know when the pilot is going to arrive. We have no pilot." Interesting. I automatically used...
Non-Engagement Letters Do Serve a Purpose
I still get the occasional inquiry where the caller wants to be reassured that it’s okay to never write a non-engagement letter. You know the one. It’s that letter that says thanks for checking us out but we’ve decided not to take your matter on. Over the years I have...
Using Special Needs Trusts to Provide Ongoing Financial Support for a...
For those who care for someone with special needs, it is likely that they are also in charge of managing their financial support as well. In such cases, these care providers are typically concerned about both current care management, as well as ongoing care and  ...
Never Let Them See You Sweat
Who remembers the advertisement for deodorant with the memorable line, "Never let them see you sweat." (I know, I'm dating myself but when a line is memorable, it's memorable.) I was reminded of this recently when I had a small construction job priced out by a builder....
Conflicts of Interest and Attorney Accountability
What happens in your firm after there’s been a hit during a conflicts check? Hopefully the conflict concern is immediately brought to the attention of the intake attorney. In firms that routinely and systematically check for conflicts, this does occur. The interesting...